Refund policy

Cancellations and refunds

Cancellations and refunds can only be granted prior to your order being prepared or dispatched. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded. 

Please note all cancellations and refunds will incur a refund processing fee that we are charged by our payment processors. 

If approved, you’ll be automatically refunded on your original payment method minus the refund processing fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please contact us at hello@popii.com.au for a cancellation and refund request. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

For defective, damaged and wrong items please provide photographic evidence. 

Each parcel is insured for its full value with Australia Post and therefore will be covered by insurance. As per Australia Post policies you will be required to take the damaged parcel to your local post office for inspection so that they will cover the item. Please note that any items that are thrown away, discarded of, eaten or are otherwise not available for inspection will not able to be covered.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at hello@popii.com.au.